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Customer Service and Logistics We know our customers are our greatest resource, and our goal is to provide superior service to them at every opportunity. Our industry reputation for flexibility and commitment speaks for itself. We take pride in building long-term relationships with our customers by continuously meeting and then exceeding expectations. We recognize that every customer is different — every company has its own needs, and those needs can vary unexpectedly due to changing events. Our philosophy is that unique circumstances require unique solutions. This is what distinguishes WESSCO from the competition. Dedicated Customer Service WESSCO specializes in customizing the production and distribution cycle entirely to the needs of our customers. Upon the receipt of your contract, the manufacturing, assembly, and distribution of each product is guided entirely by your specifications and instructions with a dedicated customer service representitive to answer your questions. Superior Quality Control We monitor our procurement and manufacturing processes at every stage, and our staff conducts quality control checks during all phases of the production process, with special attention to the pre-shipping phase. Our major manufacturers are ISO 9001 Certified, and the Quality Assurance Inspection Teams on-staff at our China Branch Office are fully trained in accordance with the requirements of ISO 9001. Dependable Inventory Management We stock inventory at regional warehouses and distribution centers throughout the world for easy, dependable access. Our Operations Team tracks inventory usage and maintains appropriate stock levels throughout the duration of our contract programs. At every stage of the process, we are committed to providing you with accurate and current product information so you can make the right decisions for your business. |
Please contact us any time
for the following information:
Project status updates
Status of container shipments (ETD, ETA, etc). Inventory reports Status of deliveries (Monthly, bimonthly, on-demand, etc). Comprehensive product usage reports contact us now» |